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Posted by on Aug 14, 2017 in Blog | 0 comments

HOW I SUPPORT MY LEADER?

The Big Idea: To be a great leader, first be a great follower!

My Principles:

1. MINDSET: ‘If I’m not supporting my leader, then why am I here?';

2. It’s my priority to match my leader to build RAPPORT~TRUST~INFLUENCE (communications, ideas, initiatives etc);

3. CREATE effective communications channel (face2face, online, WApps etc) esp face2face;

4. Hold myself & my leader ACCOUNTABLE (commitments & decisions made) & educate each other to ‘agree to disagree’ (when necessary);

5. Lastly, WORK “ferociously” to exceed my own expectations (& to continuously improve~KAIZEN) & let results speak (loudest)!

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Posted by on Aug 14, 2017 in Blog | 0 comments

HOW I HELP SUBORDINATES APPLY WHAT THEY LEARNT IN TRAINING OR COACHING (to maximize the returns on L&D investments)?

THE BIG IDEA:  As Leaders, we must CREATE the RIGHT ENVIRONMENT for our Subordinates to ‘flourish’ (apply appropriately what they learnt).

WHAT I DO:

1. INVEST time in knowing the learning modules and techniques (in detail) & ALIGN them to supplement and/or complement their respective  teams;

2. MEET with them to listen to their INTENTIONS & APPLICATIONS of what they learnt (align them, when necessary);

3. Let them SHARE their intentions & applications to their respective TEAM MEMBERS (I encourage the team members to learn & apply as well);

4. SET PERIODIC reviews on their progress (when necessary, give input/alignment/advice/challenge along the way); &

5. Celebrate their ‘SUCCESS’ (results) at the end of the mutually agreed timeline! (Most said they just need pats on the backs & be told “Well Done!”)

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Posted by on Aug 14, 2017 in Blog | 0 comments

HOW DO I BUILD RAPPORT?

1. Always have GENUINE INTEREST in people (no matter whether they are our colleagues or clients or even first-timers);

2. MATCHING them specifically (body language (55%), tonality (38%), words (7%));

3. ASK ‘how so’ questions (to prompt them to share more of their perspectives, contexts & needs); &

4. Always END on a happy note (making our moments positively memorable), leaving a deep impression. (I’ve always shared to ‘deposit’ into people’s emotional bank; never withdraw!)

 

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